FAQs

Are the products displayed in the store available?

All products displayed in the store are available for immediate delivery. In the event that the pieces of a product offered run out we will take some time to provide the product.

What payment methods are available?

We provide you with a cash on delivery method in addition to electronic payment by local card or via Visa and MasterCard.

How long does it take to deliver the order?

Delivery of the order is within the same day or the second day if the delivery is local, and delivery to the Gulf countries from 2 to 4 days via DHL

How is the order delivered?

Upon completion of the processing of the order, it is delivered to the shipping company or our distributors, which in turn communicates with the customer.

I bought a product that didn't match the description, I want a refund so how?

The customer can refund the amount or exchange the product for another product for the same amount.

What is the specified period for the return and exchange of products?

The specified period is 14 days from the date of purchase.

When will my order arrive?

Local order arrives on the same day, or the second business day if you order after 4 p.m.